Most user experience research take place in a controlled lab. Remote research offers methodologies for conducting online usability studies to collect a wealth of data through cost-effective and reliable practices.
User journeys are a method for conceptualising and structuring a website’s content and functionality around a users mental model. These journeys allow us to shift away from thinking about features and technical innovations.
It is important to understand the realities of how clients work in order to guide effective strategy, IA, and user research aligned with business goals. Interviewing will help you and design interactions for great user experiences.